UK Understanding changes after order placement
Introduction
At Printed.com, we understand that sometimes you may need to update your order or artwork after placing an order. This article explains our policy regarding changes to help you know what to expect and how best to proceed.
Can I change my artwork after placing an order?
Once an order has entered the print queue, changes to the artwork file cannot be made. This is because the order is already being prepared for production and can no longer be amended.
If you need to make changes after your order has entered the print queue, you will need to place a new order with the updated artwork file.
Can I change my order details after placing an order?
Order details such as quantity, product type, paper selections, or other information unfortunately can't be changed once the order has been submitted as this often comes with a price change which can't be amended.
Some address changes can be made before the order has shipped from us.
If you need to change your order after it has entered the print queue, you will need to place a new order with the updated details.
How to check and update your artwork
1. Check your email for any notifications from Printed.com regarding your order's artwork status.
2. If an issue has been reported and your order has not yet entered the print queue, log into your Printed.com account and navigate to your order details to resolve.
3. Follow the prompts or links provided to upload a new version of your artwork, if this option is available before the order enters the print queue.
If you are unsure or require assistance, please contact our UK-based customer support team for guidance.
Contacting support for artwork changes
Our dedicated customer support team is here to help you with any questions or concerns regarding your artwork or order status. If your order has entered the print queue and you need to make changes, please contact us as soon as possible for advice on next steps.
Contact us via any one of our available channels here
Summary
- Once an order has entered the print queue, artwork changes cannot be made.
- If changes are needed after the order is in the print queue, you will need to place a new order with the updated artwork file.
- A voucher may be offered as a goodwill gesture in some cases.
- Contact Printed.com customer support promptly for help or questions regarding artwork updates.
Additional resources
For more details about placing and managing your orders, please visit our Help Centre or check out the Artwork Guidelines here to ensure your files are print-ready and avoid delays.
Thank you for choosing Printed.com. We're here to provide exceptional service as you bring your printed projects to life.