UK If you have recently re-uploaded a file and received an alert indicating that the artwork is incorrect, this guide will help you review the file issue and find a resolution with the support of our pre-press advisors.
Understanding the incorrect artwork alert
When you upload or re-upload artwork files for printing with Printed.com, our system performs checks to ensure your files meet required specifications. If there's a mismatch or technical issue in the uploaded design, you may see an alert about incorrect artwork.
How to check your file details
- To resolve the alert, carefully review your re-uploaded file by verifying these key details:
- File format (e.g. PDF, JPEG) matches our accepted formats.
- Artwork dimensions and bleed settings align with your print order specifications.
- Colour mode and resolution are suitable for print quality.
- No fonts or images are missing or corrupted in the design.
- Resolution is set to 300 DPI
How to resize and format artwork correctly
Use the free downloadable templates available on the product page, to set up your artwork at the correct size. Make sure your artwork is at least 300 DPI, and set up the bleed area in your design software before exporting your file.
You can check the resolution in common design software by opening the document or image properties and reviewing the DPI or PPI settings. In Photoshop, check Image Size. In Illustrator, review the document and placed image settings. In Canva, download the design and confirm the size and quality before exporting.
To find the correct dimensions for your product, use the product specifications or downloadable template on the product page. For example, an A4 artwork size is 297 x 210 mm. Always set up your file to match the exact finished size, including any bleed required for print. If your artwork is too small or blurry, please provide a new, higher-quality file rather than proceeding with the current version. Supplying a low-resolution file can lead to print quality issues.
Additional tips for avoiding artwork issues
Use templates and design guidelines provided by Printed.com for each product type. Ensure your graphics software is up to date and exported files meet specifications. If unsure, consult with our pre-press advisors before uploading complex artwork.
If the issue persists
After checking the file and making necessary adjustments, if the incorrect artwork alert continues to appear, please contact a Printed.com pre-press advisor. They will review your file and offer expert assistance to guide you through your file issue.
How to contact Printed.com pre-press support
Reach out to our friendly UK-based pre-press support team through one of the following ways:
- Email: artwork@printed.com
- Phone: 0800 840 1430
- Live chat via our website
Have your order details and file information ready to help us assist you.
Summary
If you receive an incorrect artwork alert after re-uploading, first verify your file details carefully to ensure compliance with printing requirements. If problems continue, contact the Printed.com pre-press team for personalised support to help get your design print-ready. Following best practices and using our resources will help minimise artwork issues and provide a smooth printing experience. Thank you for choosing Printed.com — we're here to support you every step of the way!