UK International orders
Not shipping to a UK address? that's ok!
If you live Overseas, you can get a price and delivery date for your order by selecting your country from the dropdown at the checkout. Prices will differ from those listed in the above table, you'll also need to allow for an extra few days depending on your delivery location.
If you need a quick estimation for timings, you can see this information at the bottom of the product builder, once you've configured your product specification.
All deliveries outside of the UK (including the Channel Islands) require commercial invoices and they're subject to customs clearance. Goods will be shipped using INCOterms DAP, for more information on this please visit https://www.gov.uk/guidance/international-trade-paperwork-the-basics
You, the customer, are responsible for all customs charges and/or taxes levied on all international shipments, we will not accept any responsibility for any customs charges or taxes levied on any international shipments. Any shipments held in customs as a result of non-payment by you of any the customs charges and/or taxes due will be destroyed by the courier and no refund/reprint will be issued. Due to International customs regulations we are not able to send International items white label.
EU Customs Changes: Product Identifiers (PID) on International Shipments
If you're ordering for delivery to an EU country, you don't need to do anything differently. From 1 November 2026, EU customs needs more detail about what's inside each parcel, and we'll take care of that for you.
- You don't need to provide anything. We add the required product information when we book your delivery with DHL.
- Your parcel will include a customs invoice. This is attached to the outside of your parcel and lists what's inside for customs.
- You can track your parcel as usual using the DHL tracking link we send you.
My parcel is being held at customs. What should I do?
Check your DHL tracking for the reason. If customs is asking for product details or an invoice, contact us and we'll sort it out with DHL for you.
If you have a question about an EU delivery, contact our customer service team with your order number and we'll be happy to help.