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Help & Support

Whether you have questions, need assistance with your order, or want to learn more about our services, we’re here to help. Browse our resources or contact our friendly support team — we’re committed to making your experience smooth and hassle-free.

Contact us

Get in touch with our friendly team - we’re here to help with any questions you may have. If you reach out through our form or via email during our business hours (Monday through Friday), we’ll get back to you within 24 hours.

Online chat

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Contact form

Fill out our contact form below to get in touch.

Email

Email us at theteamus@printed.com with your questions.

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Printed Group US, Inc. PBM 7368 1w. Winter Street 2nd Floor Delaware, Ohio 43015

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FAQs & help articles

Looking for answers or troubleshooting tips? Head over to our Help Center to find FAQs, how-to guides, and helpful articles to help you find what you need.

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My Account

Explore just a few of the useful things you can do in My Account.

Orders

Track your past and current purchases to stay updated on their status and details.

View orders

Billing

Manage and review your invoices and payment history in one place.

View Billing

Quotes

View price quotes you've previously generated and saved before placing your orders.

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Address Book

Store and manage your shipping and billing addresses for easy use during orders.

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Payment Methods

Save and update your preferred ways to pay for faster checkout.

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Explore Your Account

Delivery explained

Turnaround

This is the time between when you place your order and when your artwork is reviewed and printed by our team.

Dispatch

Once your artwork has been printed, the order is packed and shipped to your chosen delivery address, whether it’s yours or your client’s.

Delivery

Once your package has left our facility, you’ll receive a notification from the carrier letting you know when to expect your order if you've chosen a tracked service at checkout.