With the recent news about the spread of COVID-19, we’re taking a moment to let you know how this is affecting Printed.com and the steps we are taking to ensure that both our employees and customers remain happy and healthy.
It’s currently business as usual here with nothing affecting our employees, suppliers or couriers. However, we are still taking every necessary precaution to make sure that this continues so we can still provide you with the best and safest service possible. The strictest hygiene standards are being followed at all our sites, all non-essential travel in the business has been paused and we’re currently operating our factory in separate shifts to maximise cleanliness and efficiency. We’ve also begun to trial staff working from home to reduce contact and to make sure we can continue to provide excellent service should the situation change.
Thankfully no suspected cases of COVID-19 have been reported amongst our staff. Our production site is still operating at full capacity and is well stocked with the materials we need to fulfill customer orders.
We’ve encouraged all employees to be mindful of their health and we’re all staying up to date on the latest government guidelines- ready to change our policies as the situation continues to develop. The strictest hygiene standards are being followed at all our sites, with hand sanitizer stations around the business, disinfectant sprays and alcohol wipes at work stations, and posters reminding staff to wash their hands regularly
This has not affected any of our print jobs, but you can check the status of your orders in the ‘My Account’ section of your profile. Our Customer Service team is always on hand if you have any questions- just shoot an email to firstname.lastname@example.org and we’ll get back to you within 24 hours.
In addition to this, if required you can ask the delivery driver to leave your order in a safe place once they inform you that they have your order. Plus, all of our couriers have now implemented a no-contact delivery service to help in this situation. Just make sure to complete your email address and telephone number in the delivery section at check out so that you receive these notifications.
We will keep you updated on the situation across all our communication channels. If you would like more detailed information on the wider situation regarding COVID-19, please visit the government website HERE.
We appreciate your patience and understanding while we manage this complex situation, and thank you for your continued support as a customer.