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  I want to send the design direct to my client; do you still offer plain packaging?

Our print is delivered in plain packing, so if you want to create something for a client using your artwork, go right ahead! They’ll never know where they came from.

 

  Do you ship outside of the UK?

Yes! Just enter the country you want to ship to at the checkout for your quote.

  Who do you use to ship?

We use a range of different couriers and postal options depending on how fast you need your order and the product you want to buy. You can find the full list, along with pricing, on our delivery page.

  What packaging do you use?

If you choose to use your own artwork for the job, we’ll send it out for you in unbranded packaging, so it can go direct to your client with no indication that the job has been outsourced!

  How do I know what time the courier will arrive?

Standard post
Standard Royal Mail delivery times apply

Courier
Standard - 7.30am - 5.30 pm
Requested times - Pre 9am, Pre 10am, Pre 12
Evening (new) -  6pm - 10pm  
Saturday (new) -  9.00am - 5.30 pm

Express courier
Pre 12 midday- Upload your orders before 10am and receive your job before 12 midday the following working day.


 

  When will I receive my package?

Our system will generate a delivery date before you place your order so you can be sure to make all deadlines. Check under Delivery information on the checkout page to see the estimated delivery date of your job. You can choose the express delivery option at this stage if it is available.

  How do I track my order?

As soon as your order has left us we will send you a dispatch email and if you have chosen courier delivery you will also get a a text from the courier company to keep you informed. You can use this to track your order online – just login, go to My Account and click the Tracking tab. Or download the printed.com iphone app and track on the move!

  How long does it take?

Standard courier delivery – 2 working days
Postal delivery – 2-3 working days
Express courier* – 24 hours (pre-10am ordering)
*Upload your orders before 10am and receive your job before 12 midday the following working day. All express deliveries include a pre-12 midday courier. Express orders made after 10am will only be delivered within 48 hours.

  Does the shipping vary on quantity or weight?

Delivery charges are based on weight:

Under 8 kilograms
Standard post - Under 2 kilograms only (small parcels) £4.00
Standard courier - £8.15
Pre 9am - £19.50
Pre 10am - £16.00
Pre 12am - £11.00
Evening - £15.00
Saturday - £10.15Express orders carry a 50% surcharge. (subtotal + delivery price)

Over 8 Kilograms (8.1+)
Standard post -
N/A
Standard courier - £8.65 + 50p/extra kg
Pre 9am - £19.50 + 50p/extra kg
Pre 10am - £19.00 + 65p/extra kg
Pre 12am - £13.00 + 60p/extra kg
Evening - £15.00 + 50p/extra kg
Saturday - £10.65 + 50p/extra kg 

Channel Islands
Under 8 kilograms - £22.00
Over 8 kilograms - Add £1.25 for every kilogram above 8

Highland
Under 8 kilograms - £8.95
Over 8 kilograms - Add 50p for every kilogram above 8

Islands
Under 8 kilograms - £22.00
Over 8 kilograms - Add £1.25 for every kilogram above 8

  How much is shipping?

We offer loads of different delivery options depending on the product you're buying and the time you'd like to receive your order. For full details and prices, check out our delivery page.

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