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  Delivery of designs

Our delivery times for both upload your own artwork and choose a design orders are still the same. We still have a standard 48hr turnaround time and for some products we offer 24hrs express delivery. Our delivery prices are the same too, so you don’t have to worry about being charged extra for an even better service! And we also offer the option of standard Royal Mail delivery as an economical alternative to our trackable courier service.

  I want to send the design direct to my client; do you still offer plain packaging?

Most of our print is delivered in plain packing. So if you want to create something for a client using your artwork, go right ahead! They’ll never know where they came from.

If you decide to order business cards, labels or stickers using one of our designs, we’ll always send it out in our new, stylish, branded packaging.

  Do you ship outside of the UK?

Yes – for prices and options for international orders please contact our dedicated Customer Service team on 0800 840 1430.

  Who do you use to ship?

Our courier is City Link and our postal option is Royal Mail

  What packaging do you use?

If you choose to use your own artwork for the job, we’ll send it out for you in unbranded packaging, so it can go direct to your client with no indication that the job has been outsourced! If you have ordered  business cards, labels or stickers and used our designs, your order will be dispatched in our own branded packaging.

  How do I know what time the courier will arrive?

When you get to the checkout select Anytime for delivery between 9am and 5.30pm. Or you can select from the following dedicated times for an extra charge: pre-9am, pre-10am or pre-12 midday. You won’t be able to see the exact time of delivery in the Tracking tab or app, but it lets you know if it is on the truck for delivery. If you can’t wait in for the delivery, consider having it delivered to your workplace or choosing a predetermined time.

  When will I receive my package?

Our system will generate a delivery date before you place your order so you can be sure to make all deadlines. Check under Delivery information on the checkout page to see the estimated delivery date of your job. You can choose the express delivery option at this stage if it is available.

  How do I track my order?

As soon as your order has left us we will send you a dispatch email and if you have chosen courier delivery you will also get a tracking number. You can use this to track your order online – just login, go to My Account and click the Tracking tab. Or download the iphone app and track on the move!

  How long does it take?

Standard courier delivery – 2-3 working days
Postal delivery – 2-3 working days
Express delivery* – 24-hours (pre-10am ordering)
*Upload your orders before 10am and receive your job before 12 midday the following working day. All express deliveries include a pre-12 midday courier. Express orders made after 10am will only be delivered within 48 hours.

  Does the shipping vary on quantity or weight?

Delivery charges are based on weight. The above courier prices are for up to 8 kilograms, and then 30p per kilo thereafter. Postal deliveries are £4 for up to 2kg. Above 2kg only the courier option will be available.
Deliveries to Northern Ireland – £12.25 up to 8 kilograms, and then 30p per kilo thereafter.

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