- Home
- Contact printed.com
We like talking; we love listening. Please get in contact with us and let us help you with whatever questions you may have.
Our Customer Service Team is here to help you; whether it be a question on how to use our web site or relating to a job. We have a team of experienced print technicians on standby ready to be tested!
Customer Service - order, delivery & artwork queries
0800 840 1430
Monday to Friday, 8:30am to 6:30pm
Sales
0800 840 1431
Monday to Friday, 9am to 6pm
Accounts - Payment & invoice queries
01670 706 895
Monday to Friday, 9am to 5:30pm
printed.com
2 Arcot Court
Nelson Road
Cramlington
Northumberland
NE23 1BB
United Kingdom
Achieving the highest standard of digital print is very important to us so please do not hesitate to give us any feedback on how we can improve our service to you.
The Customer Service Team also want to hear from you about ways in which we can improve our service or increase our range of products. Please email us through your suggestions and we will work to incorporate them as part of our ongoing upgrade program.
Here are the most common questions we get asked. If they don't answer your query please use the above contact form and we will reply within 24 hours.
Quark Xpress: Make sure your artwork has a 3mm bleed (image area outside the trim area), and all fonts used are loaded. Go to: File / Export / Layout as PDF, this will give you the 'Export as a PDF' window,
select 'PDF/X-1a:2001' under the 'pdf Style' and save.
In Design: Make sure your artwork has a 3mm bleed (image area outside the trim area), and all fonts
used are loaded. Go to: File / Export under Format select 'Adobe PDF' save, this takes you to the 'Export'
Adobe PDF window, under 'Adobe PDF Preset' select 'PDF/X-1a:2001' select 'Marks and Bleed' and
click crop marks on and add 3mm bleed select Export.
Adobe Illustrator: Make sure your artwork has a 3mm bleed (image area outside the trim area), and all fonts
used are loaded. Go to: File / Save as under Format select 'Adobe PDF' save, this takes you to the
'Export' Adobe PDF window, under 'Adobe PDF Preset' select 'PDF/X-1a:2001' select 'Marks and Bleed'
and click crop marks on and add 3mm bleed select Save PDF.
Adobe Photoshop: Make sure your artwork has a 3mm bleed (image area outside the trim area), and all fonts
used are loaded. Go to: File / Save as under Format select 'Photoshop PDF' save, this takes you to the
'Export Adobe PDF window, under 'Adobe PDF Preset' select 'PDF/X-1a:2001' then Save PDF.
Bleed is the area on your artwork that extends beyond the actual dimensions of the document. Bleed is needed to avoid strips of white paper showing on the edges of your print should your prints be misaligned when cut to size. All objects in your artwork that touch the edges of the document require bleed, for example a background colour or image should cover the entire bleed area. You can add bleed by extending any objects that touch the edge of your document by 3mm outside your artwork.
You can set up artwork in various programmes, below are details of how to amend the size of your file in the more common programmes.
Always remember to set up your artwork with bleed, so if you choose a business card 85x55mm remember your 3mm bleed on all edges. If you are not using an artwork programme that allows you to add bleed like Quark, Illustrator and Indesign, then you will need to add 3mm each side to your document size.
So a 85x55mm card file would be 91x61mm. Make sure to keep all text well in from the edge, the guillotine will trim it down to 85x55mm (only colour or background image should be in the bleed area).
Illustrator: Select file then document setup
InDesign: Select file then document setup
Photoshop:Select image then image size
Quark:Select file then page setup
Word:Select file then page layout then paper
Hint: choose custom size if what you want isn't there, and enter your page dimensions.
We suggest you use our templates. Visit our templates section here
Yes.
If you cannot find the exact size or finish you require on our website, please contact our sales department on 0800 840 1431 or sales@printed.com and they will
produce a bespoke quote that can exactly match your requirements.
You have 2 options to track your order: