Contact printed.com

You speak, we listen!

Please get in touch and let us help you with whatever questions you may have. Our Customer Service team has all the answers on how to use the website and any issues relating to your order. We have a team of experienced print technicians on standby ready to be tested!

Opening hours are Monday to Friday, 8:30am to 6:30pm, or leave us a message outside these times, and we'll get right back to you.

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Use the numbers below to talk to a member of our team:

Customer Service - order, delivery & artwork queries
0800 840 1430
Monday to Friday, 8:30am to 6:30pm

Sales
0800 840 1431
Monday to Friday, 9am to 6pm

Accounts - payment & invoice queries
01670 706 895
Monday to Friday, 9am to 5pm

Send artwork, payment or any comments to:

printed.com
2 Arcot Court
Nelson Road
Cramlington
Northumberland
NE23 1BB
United Kingdom

Achieving the highest standard of digital print is very important to us so please do not hesitate to give us any feedback on how we can improve our service to you.

The Customer Service Team also want to hear from you about ways in which we can improve our service or increase our range of products. Please email us through your suggestions and we will work to incorporate them as part of our ongoing upgrade program.

FAQs

Here are the most common questions we get asked. If they don't answer your query please try visiting our support page. Alternatively you use the above contact form and we will reply within 24 hours.

Uploading your artwork

How do I make a PDF?

Quark Xpress: Make sure your artwork has a 3mm bleed (image area outside the trim area), and all fonts used are loaded. Go to: File / Export / Layout as PDF, this will give you the 'Export as a PDF' window, select 'PDF/X-1a:2001' under the 'pdf Style' and save.

In Design: Make sure your artwork has a 3mm bleed (image area outside the trim area), and all fonts used are loaded. Go to: File / Export under Format select 'Adobe PDF' save, this takes you to the 'Export' Adobe PDF window, under 'Adobe PDF Preset' select 'PDF/X-1a:2001' select 'Marks and Bleed' and click crop marks on and add 3mm bleed select Export.

Adobe Illustrator: Make sure your artwork has a 3mm bleed (image area outside the trim area), and all fonts used are loaded. Go to: File / Save as under Format select 'Adobe PDF' save, this takes you to the 'Export' Adobe PDF window, under 'Adobe PDF Preset' select 'PDF/X-1a:2001' select 'Marks and Bleed' and click crop marks on and add 3mm bleed select Save PDF.

Adobe Photoshop: Make sure your artwork has a 3mm bleed (image area outside the trim area), and all fonts used are loaded. Go to: File / Save as under Format select 'Photoshop PDF' save, this takes you to the 'Export Adobe PDF window, under 'Adobe PDF Preset' select 'PDF/X-1a:2001' then Save PDF.

Visit our support section here

What is bleed and how do I add it?

Bleed is the area on your artwork that extends beyond the actual dimensions of the document. Bleed is needed to avoid strips of white paper showing on the edges of your print should your prints be misaligned when cut to size. All objects in your artwork that touch the edges of the document require bleed, for example a background colour or image should cover the entire bleed area. You can add bleed by extending any objects that touch the edge of your document by 3mm outside your artwork.

How do I change the size of my artwork?

You can set up artwork in various programmes, below are details of how to amend the size of your file in the more common programmes. Always remember to set up your artwork with bleed, so if you choose a business card 85x55mm remember your 3mm bleed on all edges. If you are not using an artwork programme that allows you to add bleed like Quark, Illustrator and Indesign, then you will need to add 3mm each side to your document size. So a 85x55mm card file would be 91x61mm. Make sure to keep all text well in from the edge, the guillotine will trim it down to 85x55mm (only colour or background image should be in the bleed area).

Illustrator: Select file then document setup
InDesign: Select file then document setup
Photoshop:Select image then image size
Quark:Select file then page setup
Word:Select file then page layout then paper
Hint: choose custom size if what you want isn't there, and enter your page dimensions.

We suggest you use our templates. Visit our templates section here

How can I track my order?

You have 2 options to track your order:

1. Go to MyAccount and click the Tracking tab. Then click the order you wish to track
2. Download our iPhone app and track on the move

Download app here

Choosing a design

Do you have any pre-made designs?

Yes. We have a range of professional designs ready to use! Simply click 'Choose a design' on the business cards or stickers product page and you can select a design based on your industry, or design requirements!

How do I edit my document?

We've made it very easy to edit the designs so that you can include any details you want. All you have to do is select the text you want to change in the "Add details" side bar and type over it.

How do I know what to check before ordering?

The way your finished design looks in the final preview is exactly how it will appear when it is printed. To make sure that it's perfect, we will always ask you to check that all your details are correct (no nasty spelling mistakes or incorrect contact numbers) and that everything is laid out correctly. Our final checklist will help you to make sure you've dotted all the i's and crossed all the t's before you take your order to print.

How will I know which paper or finish to choose?

We've added a more detailed help section on our options page so that you can see the paper types up close, and even know how they make your print look and feel, before choosing. Tips and advice on paper weight and lamination types are also included in our help guide, so you can be confident that you're making the best choices for your design!