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Whatever your query is about, we can help.
Search our FAQs below.

Top five commonly asked questions!

  • How do I embed fonts?
  • How do I resize my document?
  • How do I use the templates?
  • Which file types can I upload?
  • What is bleed?
 

Embedding fonts into your original design will stop them changing or appearing differently after they have been printed.

You can embed/outline your fonts in Illustrator or InDesign by opening your document and highlighting the text, then select 'Type' in the top menu and choose 'Create Outlines'. Your text is now grouped together in outline form - just resave your files and you're done.

To embed fonts in Microsoft Word, you can open your document and select 'Options' from the drop down menu. Once you have 'Options' open switch over to the 'Save' tab. Select 'Embed Fonts in the File' and click ok - then resave your file.

Still have questions? Ask our Customer Service team

 

To resize your file, you may need to go back to the original document that you created so you can edit and view the dimensions.

If your artwork looks stretched or misshapen once you have re-sized it, you may need to alter the layout so that it fits to the size that you are ordering.

To resize files in Microsoft Word, go to the toolbar at the top and select 'Size', then 'More Paper Sizes'. In the page set-up menu, select 'Paper' and then enter the width and height of your document. Don't forget to include the 3mm bleed area on all sides.

Still have questions? Ask our Customer Service team

 

Our templates are available in various formats including; Illustrator, InDesign, Quark and PDF. If you do not have any of these programmes, you can use PDF templates to guide you in setting up your artwork manually.

If you are using one of our design package templates, just position your artwork over the template, following the guidelines shown.

Remember: if the template is visible on the final version of your PDF then it will print. If this happens, just remove the template from your file and remake the PDF, the easiest way to do this is to delete the template layer from your file.

Still have questions? Ask our Customer Service team

 

We like to be as flexible as possible, which is why you can upload your files with us as PDF, EPS, JPEG, TIFF, PNG, RTF, Microsoft Word and PowerPoint.

Still have questions? Ask our Customer Service team

 

Bleed is the 'edge' of a piece of artwork that goes beyond the trim edges of the printed piece. It's important that backgrounds or images that touch the edge of the printed piece 'bleed' outside of the trim line to make sure that when it's trimmed after print there is no risk of a white 'edge' appearing on the finished piece. We advise 3mm bleed on all artwork.

Need help adding bleed to your artwork? Try our video tutorials

Need help adding bleed?

Try our video tutorials Video Tutorials

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