Delivery times and trackingback to support home

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  What time should I order if I want a standard turnaround?

To get your print on a standard turnaround time, you’ll need to make sure you order before 5pm and avoid fancy finishes like White Ink, Perforation, Rounded Corners, Foiling and Personalisation, as these extras take a little more time. 

  What’s the difference between next day and express?

Next day delivery is available on selected products when you checkout before midday.

If midday has been and gone, but you still need a faster delivery option, Express is your next quickest service. It is available from 5pm ‘til midnight on any product, and means your order arrives within in two working days.

  How do I get next day delivery?

If you’re in a hurry to get your print, and you’re ordering to a mainland UK address, you can take advantage of our next day delivery option.

To qualify, just complete your order before 12 ‘o clock (midday) and we’ll print, finish and dispatch it the same day for delivery the next working day.

Next day delivery is available on the following products and product options:

Postcards (up to 1,000)

Business Cards (up to 1,000)

Leaflets & Flyers (up to 1,000)

Folded Leaflets (up to 1,000)

Greeting Cards (up to 1,000)

Saddle Stitched Brochures (up to 50)

Round Stickers (up to 12,000 large stickers)

Indoor Posters (up to 6 posters)

Display Boards (up to 2 single sided boards)

If you’ve ordered the quantities (or less) as stated above, just select ‘next day delivery’ from the delivery options drop down when you check out.

Top tip: Looking for a fancy finish? Perforation, Personalisation, White Ink, Foiling and Laser Cutting are all extra special, so adding these to your artwork means you won’t be able to take advantage of next day delivery. 

  How can I get same day delivery?

How can I get same day delivery?

Need your print, pronto? If you’re getting your print delivered to a London postcode, you can take advantage of our same day delivery service. All you need to do is place your order before 10.30am, and we’ll print, finish and dispatch it for delivery by 6pm the very same day (weekdays only!

Same day delivery is available on the following print products and options:

Business cards

Size: 85 x 55mm
Stocks
Silk: 400gsm
Finishes: Lamination, rounded corners
Max quantities
Unlaminated: 20,000
Laminated: 5,000

Leaflets & Flyers
Sizes: A4, A5, A6 or 148 x 148mm
Stocks
Uncoated: 120gsm and 150gsm
Silk: 130gsm, 150gsm, 170gsm, 200gsm and 250gsm
Gloss: 130gsm and 170gsm
Finishes: Lamination, rounded corners
Max quantities
A4 unlaminated: 3,000
A4 laminated: 1,000
A5 unlaminated: 6,000
A5 laminated: 2,000
A6 unlaminated: 8,000
A6 laminated: 5,000
148 x 148mm unlaminated: 12,000
148 x 148mm laminated: 4,000

Folded leaflets

Sizes: A4, A5
Stocks 

Uncoated: 120gsm and 150gsm

Silk: 130gsm, 150gsm, 170gsm, 200gsm and 250gsm
Gloss: 130gsm and 170gsm
Fold types: Half fold, half fold portrait, roll fold, Z Fold
Max quantities
A4 unlaminated: 3,000
A5 unlaminated: 6,000

Postcards

Sizes: A5, A6, 148 x 148mm
Stocks
Silk: 300gsm, 350gsm, 400gsm
Finishes: Lamination, rounded corners
Max quantities
A5 unlaminated: 6,000
A5 laminated: 2,000
A6 unlaminated: 8,000
A6 laminated: 5,000
148 x 148mm unlaminated: 12,000
148 x 148mm laminated: 4,000

Greeting cards

Sizes: A5, A6, 148 x 148mm
Stocks
Silk: 350gsm
Max quantities
A5 laminated: 6,000
A6 unlaminated: 8,000
148 x 148mm unlaminated: 12,000

 

Just select ‘same day delivery’ from the options when you get to checkout and ensure your delivery postcode falls within these defined district zones:

N, NW, SW, SE, W, WC, EC, E

  How do I know what time the courier will arrive?

Standard post

Standard Royal Mail delivery times apply

 

Courier

We use different courier services for different orders, and exact delivery hours can vary, so check your courier for the exact timings.

TNT – 7am-6pm

DPD – 10.30am-6.30pm

DPD Local – 9am-6.30pm

 

Requested times - Pre 9am, Pre 10am, Pre 12pm

Saturday (new) -  9am - 5.30 pm

Express 
If you’ve missed our 12pm or 5pm cut offs, but you still need your print a little quicker than standard delivery allows, Express delivery is available between 5pm and midnight order uploads, and means you’ll get your print within two working days. Express deliveries are usually made between 7am and 6.30pm although exact time of arrival cannot be guaranteed. If you need a more definitive time slot, choose a timed delivery (where available).

 

Next Day

Upload your order before 5pm midday and get it the next working day. Next day deliveries are usually made between 7am and 6.30pm although exact time of arrival cannot be guaranteed. If you need a more definitive time slot, choose a timed delivery (where available).

 

  When will I receive my package?

Our system will generate a delivery date before you place your order so you can be sure to make all deadlines. Check under Delivery information on the checkout page to see the estimated delivery date of your job. You can choose the express delivery option at this stage if it is available.

  How do I track my order?

As soon as your order has left us we’ll send you a dispatch email and if you have chosen courier delivery you will also get a text from the courier company to keep you informed. You can use this to track your order online – just login, go to My Account and click the Tracking tab. 

  How long does delivery take?

Once you’ve factored in print turnaround time, here’s a guide for when to expect your delivery.

Standard courier delivery – 2 working days

Postal delivery – 2-3 working days

Express – 48 hours (available between 5pm and midnight order uploads)

Next day – 24 hours (only available on pre 5pm order uploads)

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