When it comes to print and design, you won’t find a more knowledgeable (or handsome) bunch. Get up close and personal
with the people behind the print…
Researching products, papers and ideas; it’s all in a day’s work for the Operations team.
Product Development Director
Advisor for Customer Marketing
Advisor for Insight
“…a man you always want on your team…”
Operating a rather strict office policy of no electrical wires on show, no brown boxes and 6 inch high heels to be worn at all times (yes, this does include the boys) his staff live in fear of his quick witted put downs and garish socks. Nick is a man you always want on your team. Get him to really like you and he may even treat you to a Colin the caterpillar cake; but remember, he'll always want something in return. The ambition is very simple: "to build printed.com into the easiest and biggest site on the internet for buying digital print through".
“…a permanent fixture of the group…”
Notching up 13 years to date, Paul is a permanent fixture of the group (we've tried to get rid of him but he just won't budge). A hard grafter ideally suited to product management, Paul has a superior knowledge of all things print. Paul has turned around the way we do things here and has a long list of updates ready at all times to hand to our web developers. Just don't ask him about his kids, his slideshow of family photos will have you asleep before you know it.
“Research is creating new knowledge”
Product Executive Jess hails from Watford, so you know she means business. She fills her days researching print products, pricing, testing the site and gossiping like a pro. Despite her obvious girliness, Jess is a self-proclaimed horror film aficionado and will watch almost any gory, nightmare-inducing flick, but her all-time favourite is The Grudge (the original, not the remake). Just don’t get into a conversation about food with her…you’ll be reaching for the snack cabinet before you know it.
“Life is like a trumpet - if you don't put anything into it, you don't get anything out of it.”
Jack is a timid Cancerian with a dark secret…when he was a child he auditioned for the role of the Milky Bar Kid. And didn’t get it. Because he didn’t make it in show business, Jack works here with us at printed.com, researching products and making sure our customers get the most out of them. Never one to blow his own trumpet (because he doesn’t have one, but he does have grade 3 piano), Jack is just an all-round nice guy, who’s always up for getting the teas in. He’s been slogging away at his craft since the tender age of 17, and in the rare moments he’s not thinking about print products, Jack is busy hosting his own internet radio show, cycling and running. But not all at the same time.
Steve works with printed.com as a strategic data consultant. He is founding partner of Persuasion Engines, which is about to launch Psyche, a new marketing tool, in to the UK. A man after our own heart, Steve's motto is "it's not a crisis if there's strong coffee". When printed.com gives him a moment's peace, Steve likes to do triathlons, drink fine wines and read finer books.
Ian has worked with us since he was 19 years of age! The longest standing member of our business, he has print and operations running through his veins. Today he oversees our team of 150 dedicated production and customer services people and continues to strive for the best result every time. His knowledge, experience and love of the business makes him our leader! Rarely not at work; he can be found swimming hundreds of lengths of Olympic size pools or watching fast cars with his son Ryan.
David joined straight from school, and has now been with the company for 23 years, what he doesn't know about the industry isn't worth knowing. As Production Director David is a key man at printed.com. He is responsible for making sure all work goes out on time, ensuring it is all correct and present and is also charged with looking after all of the production staff. On the odd occasion he is allowed to escape the realm of ink and paper, he enjoys spending time with his family talking about digital print.
He's been with the company for 25 years and currently holds the role of Environmental Specialist. Brainiac Bernard has a diploma in management studies and is a member of the Chartered Institute of Purchasing and Supply. When he's not knee-deep in ink cartridges and paper, Bernard likes to indulge in sport. He is an avid Tottenham Hotspur fan and is trying to regain his fitness despite apparently having two dodgy knees!
Marketing and advertising guru Matt advises printed.com on acquisition, media and marketing. Matt is currently Chief Executive and founder of shomei.com and co-founder and Managing Director Europe at Tracking.net. When Matt has some spare time, he enjoys coaching rugby, mountain biking and spending time with his family.
“The design process must balance technical functionality and visual elements to create a usable and adaptable site that to changes to meet user needs.”
Julie has an amazing eye for design and has completely transformed how printed.com brands itself. Julie's wealth of print knowledge is a fantastic advantage but her love of Pantone cool grey 10 is a bit strange and we don't really understand it or her accent most of the time. Hailing from a long line of giants, Julie would not be out of place on an NBA court and has more qualifications than middle names. Julie has a great work ethic and if anything stands in her way will almost certainly give you "one of them looks".
“Design is where science and art break even.”
Emma is our resident Aussie and lists her loves as vegemite, live music and fairy lights (we're not putting the office Christmas tree next to her then). When Emma grows up she wants to have, wait for it... a wrapping room. When not playing with Flash, Illustrator or Photoshop, Emma is enjoying London, its architecture, pubs, shopping and chocolate. Not only a design genius, Emma also boasts a BSc in Nursing, Midwifery and Indigenous Health and a Bachelors of Applied Multimedia. She also has some awards for e-commerce and online trading but no-one's ever heard of them over here, she could be lying for all we know.
“I love the idea that every artist dips their brush in their soul, but I keep dipping mine in my tea.”
Dan was one of our customers before he joined the printed.com team — we loved his designs so much, we asked him to come and work with us permanently! Before he was helping us jazz up our site, Dan was a freelance illustrator and also had a brief stint designing toys for Disney. His main life’s loves include designing new pages for printed.com, writing for other creatives, singing, drawing and cooking curries. He spent two years living in British Colombia, Canada, and still says it’s his most favourite place in the world.
“For me, successful writing involves annoying designers with obscure punctuation”
Wordsmith Emma has an eye for detail when crafting copy for the printed.com website, but in real life she is a bit of a klutz. She electrocuted herself when working at Starbucks and once set fire to her own hand. A huge sci-fi and horror fan, she was president and founder of the Brunel University Sci-fi Society and has even had a short story published in a sci-fi magazine. Home is the place where she fashions subversive needlework pieces and tends to her surrogate children - two British Shorthair cats. Emma has an MA in Creative and Professional writing, and is always ready with a combined dictionary and thesaurus to tackle any copy job.
“…claims to have been responsible for the interior design on the Death Star…”
All the way from the exotic reaches of Barcelona, Chris has a wicked sense of humour and some of the weirdest eating habits we’ve ever seen. As well as being a top-notch designer, Chris also plays guitar and loves getting stuck into the London nightlife. He has a degree in advertising, an MA in Social Media Management and web 2.0, and claims to have been responsible for the interior design on the Death Star. Chris might be well accomplished in the world of design and user experience, but he’s still trying to wrap his head around how to eat a Weetabix.
“…a techoholic since the tender age of eight…”
Lee, named for the infamous Bruce Lee, is our technical action man and has been a techoholic since the tender age of eight! It's Lee's job to oversee development and to manage all the projects we throw at the technical team. He pashes on technical strategy and tinkering with the servers, and has an unhealthy relationship with his MacBook Pro. Lee masks his love for womanly Starbucks beverages (skinny vanilla latte, anyone?) by hiking mountains, cycling, playing sports and practicing various martial arts. He uses this training to smash technical tasks into oblivion. He is also obsessed with doors.
“…laid back, mellow and adamant…”
Originally from Pakistan, Bilal gained his Degree in Computer Sciences before coming to the UK to complete his Masters in Advanced Software Engineering. Basically he is like well clever yeah. When he isn't chained to his desk, Bilal enjoys traveling, Xbox and riding shotgun on road trips. Apparently this one time, he popped out to the shop & ended up in another country with three of his friends. We have a feeling there's more to that story. His friends describe him as laid back, mellow and adamant. We'll add Ninja to that, he really is quite stealth-like and seems to have the ability to enter and leave a room without making a sound.
“The only thing you have no right to do is give up!”
When we asked Blagomir for some details to put into his biography, he told us that there was nothing special about him. After digging a little deeper, our Bulgarian Software Developer turned out to be a bit of a dark horse. He won a university place after competing in the National IT Olympics 2005 (apparently that’s a thing), loves to ride his motorcycle and also briefly practiced Kyokushinkai karate. He’s a big-brained, daredevil ninja. No big deal. Not content with his secret life, Blagomir also comes into the office and works with us at printed.com, monitoring our website infrastructure and dealing in product functionality and integration.
“…uses all his elite technical skills to tinker with the back-end of the printed.com website…”
Flame-haired Ashley is an avid football fan and once served as Gillingham FC’s mascot when he was seven. Don’t be fooled by his love of sport — Ashley is every bit as nerdy as you’d expect a printed.com software developer to be. He first got into programming by modifying first person games and used to enjoy building and supporting community websites for MMO games (that’s “massively multiplayer online games” to you and me). He uses all his elite technical skills to tinker with the back-end of the printed.com website, doing things we probably wouldn’t understand. More than keyboards and computer screens, Ashley’s hobbies also include drumming, seeing live bands and perving on cars.
“PHP is a fractal of bad design.”
Polish teamster Dominik is passionate about code, and when we say passionate, we mean aggressively passionate. He believes that all code should be beautiful, well thought out, functional and “written like a great story book”. Luckily, we were able to provide an outlet for this obsessive love by giving Dom the opportunity to spend his days building and maintaining the printed.com site with meticulous precision. Outside of work, you’ll find Dom playing an unhealthy amount of computer games, sleeping and swotting up. Although he doesn’t consider himself to be an academic, Dom is pleased to say that he finished secondary school and that he has a driver’s license. He walks really fast, too.
In his first week as Software Engineer at printed.com, Matt bamboozled the whole office with his uncanny ability to solve a Rubik’s Cube in less than three minutes. Although he pretends to be introverted and shy, Matt is as lairy as they come when he thinks no one is looking. He can usually be found worrying away at the back end of the printed.com site, building things and doing technical stuff. He carries a slip of paper in his wallet containing Latvian phrases; we’ve yet to find out why.
“Live life to the edge of possibilities.”
Not just a first-class developer, Stephen also races remote control cars, arranges British country music showcase events and travels regularly. He was born and raised five minutes from the peak district, and much like a young Heidi, spent his youth frolicking in the mountains. A man of culture and refinement, his favourite places to visit are New York and Rome, but he is a sucker for a good cruise. When he isn't jetting off, racing or being the toast of the country music scene, he puts his Multimedia degree to good use by helping the Development Team build printed.com into the paradise you see before you.
“…dexterous guitar-playing fingers make him a dab hand at superfast coding...”
Bringing rockstar cool to the Dev team is the first order of business for Jesus/Russell Brand lookalike, Jordan. Like a few of the printed.com teamsters before him, Jordan has a secret history in the fame game and once toured in a signed metal band, even having one of his tunes played by Iron Maiden’s Bruce Dickinson on a rock show. His dexterous guitar-playing fingers make him a dab hand at superfast coding and getting new features and pages up on the site in double time. Jordan likes to spend his free time teaching guitar, pumping iron in the gym and beering it up with friends.
“Quality is not act, it is a habit!”
Ping pong enthusiast NJ is a firm believer in perfection and wants everyone to know it! When he isn’t busy working on his ‘spiny ping pong serve’, NJ is checking that everything we design, write and build for printed.com is up to scratch before it goes live for the world to see. He started his career in print after moving to the UK from India, equipped with his degree in Computer Science, before joining the gang here at printed.com. We’ve made him a team jacket, so there’s no leaving now.
Some say Brian is a specialist; his job is a bit complex and hardcore and none of us actually really know what it is he does. He likes to tell people that he’s the thankless hero of the printed.com machine; detecting problems with print files and processes, fixing them secretly, never seeking recognition. Like Batman. It has been suggested that he actually monitors what everyone in the office is doing and reports back to Nick about who’s been playing on Facebook all day. These rumours haven’t been confirmed.
“Adapt and evolve—search for new opportunities and explore them.”
Marco is our resident South African who loves a good game of paintball. He will not be beaten and in fact almost went pro until his daughter came along. Marco is a dedicated father and loves to bore us, sorry, entertain us with funny videos of his little ray of sunshine. Citing his greatest achievements as having eaten a 2.1kg steak + portion of chips + 1 litre of beer in 1 hour (greedy) and winning a colouring competition when he was 12 (wow, congratulations on that Marco) he is also a dab hand at assisting his wife with her novelty cake baking. In the office Marco manages our SEO and PPC and what an excellent job he does too.
“… gained his MA in Marketing in Barcelona and does a great job at driving traffic to our website…”
A Spaniard in London, Cristian brings his own brand of soft-spoken humour to the printed.com office. He gained his MA in Marketing in Barcelona and does a great job at driving traffic to our website. His in-depth SEO analyses are speeding up his mastery of the English language, although he does wonder about some of our turns of phrase ('Shooting from the hip?'). He loves cooking and can rustle up a mean paella. Cristian has made his girlfriend walk miles in his quest to discover the nooks and crannies of London on foot. He's recently discovered kite surfing and can't wait to repeat it.
“Content is the reason search began in the first place.”
When Emma joined the company, there was uproar: she is the fourth 'Emma' to be hired at printed.com and the third 'Carney'. We were running out of nicknames and company email addresses, but there was more than enough room for her in our hearts! Originally from Stoke, Emma has one of those funny accents that make us want to listen to her talking all day. She loves surfing for baby animals on the net, collecting stationery and slathering on a generous helping of red lipstick and eyeliner. Emma has a degree in Film, Radio and Television Studies, and before joining the printed team as Content Marketing Specialist, started her career in a private dental practice— if you have a toothache, you know who to call.
“You are what you share.”
Don't be fooled! Although she's a born and bred Essex girl, you won't find Abi caked in fake tan and teetering in white stilettos. She volunteers for the Scouts, helping them out with their social media— a true Scout at heart, camping, hiking and rock climbing give her an adrenaline rush. Risk sports not your forte? Abi makes a cracking champagne cocktail and can talk your ear off when it comes to history and philosophy of art, which she has a degree in. She's a self-confessed chatterbox, which comes in handy when she's running the printed.com social media accounts! She puts her Chartered Institute of Marketing qualification to good use helping our customers find what they need online.
“Creating ideas, connecting the partners.”
Lydia has the honorific title of ‘Longest Running Intern’ here at printed.com and was the first to get her own video diary—something she says she’d rather forget. Besides torturing her with video cameras, we trust Lydia to create and maintain long-lasting relationships with other companies so we can run cool competitions and promotions. She might be one of our youngest team members, but Lydia is well qualified for the job; she’s got a degree in Advertising from The University of East London and over two years intern experience with us! A keen sailor, Lydia has an RYA level 3 qualification but no grizzly tattoos to speak of.
“…thrives on making printed.com a better place to shop…”
It's all about heels, heels, heels for vertically challenged Head of Customer Service, Nicola. A fanatical foodie, she adores cooking, and claims that it only takes a few glasses of wine to turn her into a three-star Michelin chef. When she isn't organising the office, the Customer Service staff and things which people are still using, she is being dragged over mountain ranges of the UK by her boyfriend. Nicola has been called out by her team as a lip gloss addict, and unwittingly applies at least 100 times a day. Heading up the ever-expanding Customer Service team Nicola thrives on making printed.com a better place to shop, and has her eyes set on a trophy at the Customer Service Awards!
“Imperfection is beauty, madness is genius and it's better to be absolutely ridiculous than absolutely boring.”
When it comes to being a big kid, Amy wins hands down. Serial giggler and cartoon lover, Amy says that the best place she’s ever visited is Disneyland, Florida. That’s not to say that Amy doesn’t mean business — she has a diploma in management and is currently doing an NVQ in management, too. Ever the enigma, Amy is petrified of wet hands and spiders, but will happily bungee jump or settle down to watch a gory film. She’s always up for a challenge, especially when it comes to solving tricky customer service quandaries; your questions are in good hands, guys!
“Love the life you live, live the life you love.”
Young Ami is a fun, energetic and helpful person who loves to chat. Ami enjoys a good laugh and is a real addition to our Customer Service team. As well as being outgoing and lively, especially after a few vodka and lemonades, Ami also loves the finer things in life. Walking along the coast on a warm summer's night and dining in expensive restaurants is what really excites Ami but nothing gets her quite as warm and fuzzy as sharing a big bar of chocolate with her 2 boys Smokey and Joey. Ami has spent all her life working in print and is still loving it!
“I live in my own little world. But it’s okay, they know me here!”
Danielle has been within the company for the last three years, and recently joined the printed.com team. Filled with piercings and covered in tattoos, she brings hardcore to customer service like you've never seen, tackling customer service problems and busting them like lightning. Danielle actively shuns anything pink, fluffy or girly, favouring an all-black attire for cruising on her motorbike. An animal lover at heart, she owns two ferrets, one cat and a boyfriend, but only one of these is allowed to sleep on the bed. Danielle is desperate to visit Australia and one day hopes to be an astronaut.
“Life is short…so smile while you still have teeth.”
Globetrotting Jen used to be an air hostess, and she loves riding the skies and visiting different countries. Being a sun-worshipper, her favourite places are Florida, Egypt and Gran Canaria. Now she brings her sunny disposition to the printed.com Customer Service team, helping you out with your print questions with a smile. That's when she's not attempting to break her own record for the most maltesers she can fit in her mouth (29). She's originally from Scotland and likes to drink wine and laugh a lot; her cheerful disposition goes a long way when helping customers set things right again!
“If what you have done yesterday still looks big to you, you haven't done much today.”
Laura is one big ball of enthusiastic, customer-loving energy. She takes care of all our first time customers and is so personable that she’s confident even aliens would be keen to get a call from her. She says that one of her biggest loves in life (apart from shopping) is her miniature cat, Tuppence, who she’s convinced will one day actually talk back to her. Laura has a habit of nodding and talking with her hands while on the phone to customers—even though they can’t see her.
“I craft so hard I sweat glitter”
Like many of the staff here at printed.com, Amy has hidden talents which extend beyond the world of print. She is a qualified personal trainer (although she freely admits that she doesn’t practice what she preaches) and also worked as a nanny in Seattle for two years. Amy’s suitcases are rarely unpacked — she’s travelled to America, Europe and China, and is looking forward to seeing the rest of the world with her husband, Steesh. Her main role at printed.com is to take care of our wedding customers, taking feedback to help improve the way we do things. When she’s not being the ‘wedding woman’, Amy likes nothing more than to shower love and adoration on her Cockapoo puppy, Hugo.
“You don’t make a photograph just with a camera. You bring to the act of photography all the pictures
you have seen, the books you have read, the music you have heard, the people you have loved.”
The guy in charge of everything photography at printed.com is none other than vertical market specialist, James. When he isn’t liaising with customers and poring over photographic print quality, he’s quite the toast of the photography scene, boasting membership to The Society of Wedding & Portrait Photographers, the Guild of photographers and Wedding & Portrait Photographers International. He’s photographed everyone from the general public to Government Ministers and royalty. If you weren’t impressed by any of that (and why wouldn’t you be?) our resident photography specialist is also a RAF Regiment Gunner in the reserves.
“Everything happens for a reason.”
If you ever doubted that you’re in good hands, drop an email to Customer Service Advisor, Becci. She’s an award winner, boasting several accolades for giving outstanding service in the industry, topped off with NVQ levels 2 and 3 in Customer Service. She loves playing with her kids, but says chucking on a onesie and snuggling on the couch with a huge bar of chocolate is her favourite thing to do once the little nippers are in bed. A final piece of advice about Becci: don’t sit down to watch a girly film with her (she’s a crier).
“Do not expect anyone to do something you would not do yourself.”
To say that David is a workaholic would be a massive understatement. When we asked him what he likes to do in his spare time, he told us he loves nothing more than coming into work…on Sundays at 5am. David has worked within our group of companies for the past 22 years—if that’s not dedication we just don’t know what is. He uses his ultimate printing knowledge to offer technical support to customers, and to help Customer Service with the trickier issues. Aside from working, David loves to hang out with his kids and has recently developed a serious addiction to Breaking Bad.
“…can regularly be found working well into the night…”
When Peter is not fronting "Coldplay" he works for printed.com on Customer Service and Pre-Press. Peter has great knowledge of the print trade and has worked for the Independent, Sunday Telegraph, Mail on Sunday, The Observer and The Guardian. Peter loves all things outdoors and can regularly be found running, mountain biking, canoeing or camping with his son. Peter started working for us in December 2010 and can regularly be found working well into the night.
“Life is like a piece of paper…you never know what we’re gonna print.”
Dan is our pre-press guru, with the know-how to help you perfect your files for print. He has a degree in Illustration and Design, and combines his artistic leanings with technical savvy. Before printed.com he worked at BT for seven years in advanced technical support. He's very laid back, but hardworking and reliable. Dan enjoys the odd night out and describes his favourite drinks as 'the wet ones'. Most Sunday mornings, when he can run in a straight line, he likes to play Sunday League football. His sporting prowess showed itself at the age of five, when he came second in the egg and spoon race (he still has the medal).
“…helping people with their digital print requirements…”
Rachael loves spending time with her friends and family, shopping, going to the cinema and eating out. When she's not playing the socialite Rachael likes to get out and about on long walks or drives, dependant on the weather. A champion ice-skater, Rachael loves spending time on the ice showcasing her triple axels to her crowds of adoring fans. If you ask nicely she'll send you a video of her in action. Rachael thoroughly enjoys working for printed.com and helping people with their digital print requirements.
“…has a keen eye for detail…”
Scott is a self-confessed party animal and dub-step lover, and rocks out at every club, festival and house party he possibly can. A true creature of the night, he's also an avid ghost hunter, and has scared up several spooks on late night investigations with a north east ghost hunting team. Scott has a keen eye for detail, and it's him that prepares and checks the artwork all our lovely customers send in before it is printed. Camping is one of Scott's favourite pastimes, and it's his dream to travel across America in a camper van.
“…A self-professed geek…”
If you’re stuck formatting your artwork for print, you’ll be grateful to know that there are guys like James at the other end of the phone. A self-professed geek with a Higher National Diploma in graphic design, James is well positioned to help you get your artwork to print without any fuss. When he isn’t busy saving the day with the rest of the Customer Service team, James is holed up at home, gaming and chilling out. In fact, he tells us he’s something of a ‘gaming wizard’—we haven’t had the opportunity to put this to the test just yet, though.
“…plays pretty much every sport going…”
Every office needs a jock, and printed.com is no exception. Michael (or teen wolf, as he’s known to the rest of the Newcastle team) plays pretty much every sport going, including cricket, golf, American football and all kinds of athletics. We’re exhausted just thinking about it! Luckily he’s not too tired after all that physical activity to help set up print for customers. Not just content with being a press jockey for us, Michael’s got his sights set on traveling the world.
“…loves numbers and watching printed.com grow…”
Kevin has been part of the printed.com team for many years. Like all accountants he loves numbers and watching printed.com grow. Travelling often between our offices in London and Newcastle he can been seen on trains crunching numbers and working out how we can improve our service and deliver work faster and more efficiently. Almost the only member of our team who wears a suit and tie every day we love him because he loves to watch businesses grow. Just make sure you pay your bills because as a true Newcastle fan he has some scary friends.
“…knows the movement of every single penny…”
Mrs Brough has been with the company for 3 years. An ACA Chartered accountant she knows the movement of every single penny here at printed.com, there's no borrowing from the petty cash when she's around. Paul thinks she's forgotten, but that 46p he borrowed for a KitKat is rapidly accumulating interest for a deposit for her next property. Just because she works in finance don't mistake her for not knowing how to party, we've seen that tattoo on her ankle, something to do with Ibiza, 6 jugs of sangria, 2 dolphins and a police man apparently. Becky loves to travel and has recently returned from honeymooning in Indonesia.