Delivery times and trackingback to support home

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  Delivery of designs

Our delivery times for both upload your own artwork and choose a design orders are still the same. We still have a standard 48hr turnaround time and for some products we offer 24hrs express delivery. Our delivery prices are the same too, so you don’t have to worry about being charged extra for an even better service! And we also offer the option of standard Royal Mail delivery as an economical alternative to our trackable courier service.

  How do I know what time the courier will arrive?

When you get to the checkout select Anytime for delivery between 9am and 5.30pm. Or you can select from the following dedicated times for an extra charge: pre-9am, pre-10am or pre-12 midday. You won’t be able to see the exact time of delivery in the Tracking tab or app, but it lets you know if it is on the truck for delivery. If you can’t wait in for the delivery, consider having it delivered to your workplace or choosing a predetermined time.

  When will I receive my package?

Our system will generate a delivery date before you place your order so you can be sure to make all deadlines. Check under Delivery information on the checkout page to see the estimated delivery date of your job. You can choose the express delivery option at this stage if it is available.

  How do I track my order?

As soon as your order has left us we will send you a dispatch email and if you have chosen courier delivery you will also get a tracking number. You can use this to track your order online – just login, go to My Account and click the Tracking tab. Or download the iphone app and track on the move!

  How long does it take?

Standard courier delivery – 2-3 working days
Postal delivery – 2-3 working days
Express delivery* – 24-hours (pre-10am ordering)
*Upload your orders before 10am and receive your job before 12 midday the following working day. All express deliveries include a pre-12 midday courier. Express orders made after 10am will only be delivered within 48 hours.

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